Privacy Policy
Prospect Solutions Pty Ltd (“Prospect Solutions“, “we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information. By using our website or contacting us, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number, and company name
- Project enquiry information — details you provide when contacting us about a project or service
- Website usage data — browser type, pages visited, and other technical data collected automatically via cookies
2. How We Collect Information
We collect personal information directly from you when you:
- submit an enquiry through our contact form
- email or telephone us
- engage with us in relation to a project or service
3. How We Use Your Information
We use personal information to:
- respond to your enquiries and provide information about our services
- deliver project and engineering services you have engaged us for
- comply with legal and regulatory obligations
We will not use your personal information for any other purpose without your consent.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may disclose your information to third parties only where:
- it is necessary to deliver services you have requested
- we are required to do so by law
- you have given us consent to do so
5. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Personal information is stored securely and access is limited to authorised personnel.
Where personal information is no longer required, we will take reasonable steps to destroy or de-identify it.
6. Cookies
Our website uses cookies — small files stored on your device — to improve your browsing experience. Cookies do not identify you personally. You may disable cookies in your browser settings; however, this may affect the functionality of some parts of the website.
7. Access and Correction
You have the right to request access to personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, contact us using the details below.
8. Complaints
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may contact us to raise your concern. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Contact Us
For privacy enquiries, access requests, or complaints, please contact:
Prospect Solutions Pty Ltd
Level 1, 37 Mein Street, Spring Hill QLD 4000
Email: info@prospectsolutions.biz
Phone: (07) 3832 5521
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review this policy periodically.
Last updated: June 2026